Fake and Policy-Violating Review Reporting
Report fake and policy-violating reviews of your business
Fake reviews from competitors, spammers or people who were never customers can drag down your ratings on Google, marketplaces and review sites.
We look for signs of fake reviews, such as bursts of reviews from new accounts, repeated wording or reviewers who could not have been customers, and check each one against the platform's review policy.
We report reviews that breach platform policies (fake, spam, conflicts of interest) and follow up on each report; the platform decides. We do not seek removal of genuine customer reviews.
Defamatory Content Reporting
Address harmful content impacting your brand image and reputation
False statements in blog posts, videos, social posts or articles can stay in search results for years and shape how customers, partners and employers see you.
Where content breaches a platform's policy, we report it. Where a court order is needed, independent counsel can seek one, and we supply the evidence.
Our evidence pack records each statement with dates, URLs and captures, and sets out why it is false.
Misleading Information Correction
Request corrections to inaccurate information about your brand
Wrong prices, outdated product details, incorrect phone numbers or false facts on third-party sites confuse customers and cost sales, even when nobody meant harm.
We look for inaccurate information about your brand on directories, marketplaces, review sites and other publishers' pages.
We send documented correction requests to the site owners and editors, and track each one until it is answered.
Misleading Parody Reporting
Manage misleading parody content affecting brand perception
Parody is often lawful expression. It becomes a problem when it uses your trademarks to confuse customers, or when it is cover for impersonation or defamation.
We monitor for 'parody' accounts and websites that cause real confusion about whether they are you.
Where an account breaks a platform's impersonation or trademark rules, we report it. Where it is genuine commentary, we tell you so; we don't report lawful criticism.
Online Credibility Improvement
Strengthen your brand’s credibility across digital platforms
Reputation work is also about making accurate, positive information about you easy to find.
We help you keep your own profiles, listings and pages complete and accurate, and plan genuine content such as articles, interviews and announcements with your team.
We never post fake reviews or buy links. The aim is that people searching for you find accurate information from sources you control or that cover you fairly.
Defamatory Reels & Memes
Report defamatory reels, memes and edited videos about your brand
A single defamatory meme or edited 'exposé' reel can reach a large audience within hours, and images and video are harder to track than text.
On your plan's scan cycle, we use keyword, hashtag and visual matching to look for these posts on the social platforms in your plan.
We report posts that break platform rules on harassment, impersonation or false information, and record each one for your counsel if legal action is needed. Platforms decide on removal.
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